Post-Pandemic Digital Transformation

Salma Oussous

Post-Pandemic Digital Transformation

The COVID-19 outbreak has moved the world upside down as everything went online, heavily advancing digital transformation urgency and trends. According to OECD, shortly after the pandemic sparked, internet traffic increased by up to 60% in some countries. More than ever before, digital transformation has shown its tremendous potential but also shed light on the gaps from previous years preventing its acceleration, namely significant concerns relative to data privacy and digital security. Given the unlikelihood of societies and economic ecosystems endorsing pre-COVID tendencies, the digital transformation that is currently taking place is here to stay. The post-pandemic digital scene is taking over education, government services, health, employment amongst many other sectors, and social interactions, demanding incredible efforts to ensure a strong pandemic emergence.

 Going digital is all advantages 

Organizations adopting digital solutions reap many benefits regarding business agility and resiliency and place them ahead of the competition as they’re able to recover and hack growth smoothly. The first win is increased productivity by leveraging remote collaboration tools that sustain and simplify their workflow and help maintain its culture. Successful digitization means enforced security against current and emerging cyber threats. Furthermore, digitization favours customer satisfaction through customer data mining which enables the monitoring of emerging customer needs and catering to them accordingly. Businesses endorsing digital transformation are more agile as they leverage data-driven insight to make more informed and predictive decisions and adapt to any occurring and upcoming change. 

Towards an Inclusive Digital Future Post Pandemic 

Digitization stepped in to amend for the gaps created by global lockdowns and SOPs.  The vast majority of life aspects have gone digital in a bid to keep society and businesses afloat. The Post Pandemic Digitization requires a coordinated, whole-of-government policy approach to succeed. Below are some pandemic-induced digital transformation vectors that will not revert to “normal”: 

Access: The Covid-19 crisis reinforced the importance of access to and robust governance of data and, once and for all, treating the gaps between the rural and urban locations in access to connectivity. Enhancing access to and sharing data with marginalized socio-economic groups will ignite the evolution of connectivity and reap major social and economic benefits for the years to come. 

Use: Digital literacy is a crucial challenge in smoothly transitioning to a digitally-enabled social and economic life. Governments must ensure all workers, regardless of the company’s size and scope, are well equipped with the necessary digital skills to navigate this institutional and operational shift. Innovation: Digital innovation is the major enabler of new goods and services, allowing for new business models and market opportunities and creating remarkable efficiencies in private and public sectors. In order to amplify the magnitude of digital transformation, entrepreneurship, science and technology research, investment, and research of development should be boosted to ensure a robust recovery from the pandemic and projection into a highly digitally-efficient world. 

Trust: Data is the lifeblood of business ecosystems. An extreme focus needs to be placed on building trust by enforcing digital security and advocating for data and consumer protection and privacy. The pandemic has marked a significant explosion of malicious attacks that, in tendency, fish for vulnerabilities which this time was demonstrated in the massive switch to online activity and the psychological element of enormous fear and anxiety. Many countries and businesses that have adopted digital security strategies still have a way to go in allocating autonomous budgets and integrating precise evaluation tools and metrics.

Employment: Digital transformation has been shaping up workplaces and markets in a way that reveals a disruption from the traditional work set-ups. These tendencies sparked more amid the pandemic with the phenomenal reliance on remote work. In this perspective, policymakers need to redefine labor market structures and regulations relying on the numerous automation, AI, and ML tools presented by the digital arsenal. 

Let IX Handle your Digital Transformation

The change that is reshaping societies and industries is fortunately irreversible. It is fortunate because the digital transformation carries enormous benefits to set your business on an upper pedestal of success. For years, IX has enabled organizations to take on the next digital expansion step, enhance competitiveness and meet emerging customer demands. We are industry experts providing you with a holistic view and a comprehensive set of managed internet, SD-WAN, and managed services to optimize your offerings, outreach, and overall customer experiences.