Network Engineer








Full Time




About IX Telecom

IX Telecom is a global, award-winning Virtual Network Operator (VNO) that offers internet connectivity, SD-WAN, and managed services. Our solutions can be deployed in more than 200 countries and territories to support global businesses.

We provide a seamless, more innovative network and internet access experience to ISPs, system integrators, agencies, financial institutions, MNCs, airlines and embassies worldwide. Delve into borderless connectivity with IX. Join us by applying for the job vacancy below.

Job Description

  • Act as 1st & 2nd Level Support & Troubleshooting
  • Escalate in a timely manner to 3rd Level Support for any issue not able to resolve
  • Ensure all incidents meet the MTTR
  • Coordinate & supervise partners & team members for troubleshooting & preventive
  • Prepare technical documents upon request (ATP, RCA, RFO, MOP, HLD, LLD, etc.)
  • Onsite troubleshooting if required
  • Support Level 2 Engineer during deployment, Site Survey & Circuit Activation


  • Minimum years of experience: 0 – 2 Years
  • Required language: English & Bahasa Malaysia (Others will be advantages)
  • Knowledge of LAN/WAN Architecture
  • Knowledge of networking technologies (WAN, IP Address, Cables, Patch Cord, SFP)
  • Knowledge of Linux, Server, Network Security, and BGP Routing will be an advantage
  • Team player person & willing to explore further to improve knowledge and skills
  • Ready to work after office hours, on weekends, and on public holidays
  • Able to work under pressure & minimum supervision
  • Strong communication & customer management skills
  • Able effectively communicate technical solutions and remedial action plans through oral
    and written communications