Managed Infrastructure: Breathing new life into unsupported legacy equipment

Huda Bahrudin


Our client’s developing business enterprise had a hybrid IT environment comprising legacy equipment, as some systems remain crucial in handling their vital business processes.

However, in their comfort of using old systems, our clients risked themselves with the possible failure of unsupported and out-of-production equipment. Management of such archaic databases also was not abundant in the present workforce, making supportability costs increase – from software, hardware, and the people managing it. With their capability and business continuity in jeopardy, completely renewing equipment into a whole new system was not a cost-effective choice for our client. Our client needed a continuous assurance of their legacy systems managed for consistent performance, and that’s where IX Telecom comes in.


Giving our client a middle-ground option, IX Telecom played the role of a legacy system support partner, as we provide a speciality of legacy system maintenance, support, and repair in our suite of managed services.

Comprehensively managing our client’s hybrid IT inventory, we assisted in providing spare parts and refurbishing on-site equipment as needed, without obstructing or changing the functionality of the devices. Ensuring their systems run well at all times, our managing team configured replacement servers that reflect their original environment’s functions, and develop tailored strategies to extend the end-of-life of our client’s equipment.


Upon engaging with IX Telecom for legacy system support and management, our client is now able to focus on growing their business forward in the market and put their worry on their infrastructure to rest, obsolete or not. With our managed services supporting a multi-vendor environment, our client acquired the benefit of centralised management, wherein their workflow of the entire system can be securely controlled from a single centralised location. Our client is also able to save costs from the probable damages of failing legacy systems, and at the same time avoid rocketing costs of renewing their entire range of equipment.